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Frequently Asked Questions

“Do I need a permit for that?”  “When is my trash pickup?”  “Why is my water bill so high?”

You have questions; we have answers.  Search below to quickly find the information you need!

Storm Water

What is storm water?

Storm water is the runoff from natural precipitation (such as rain water and snowmelt) that is transported by streets, gutters, swales, and ditches to local streams, ponds, and lakes.

Why is it important to manage storm water?

As storm water runoff flows over land, it picks up trash, debris, sediments, pollutants, and other materials that can affect water quality. In addition to mitigating pollution of our local watershed, proper storm water management helps minimize erosion and reduce flooding, and protect the environment, animal habitats, and property.

How can I help with storm water management?

There are several ways citizens can help combat storm water pollution. Simple steps everyone can take include not littering, picking up pet waste, disposing of household hazardous waste and used auto fluids at designated collection or recycling locations, limiting the use of pesticides and fertilizers, and not dumping cooking grease or other household wastes down storm drains. Additional tips can be found here.

What is the purpose of the Storm Water Fee?

The revenue collected from the Storm Water Fee is used to fund the Chandler Storm Water Department, which is responsible for maintaining and improving storm water drainage infrastructure, improving storm water quality, mitigating runoff pollution, and educating residents about the importance of storm water quality. These objectives are considered minimal requirements under the Indiana Municipal Separate Storm Sewer System (MS4) regulations, commonly referred to as Rule 13.

How are Storm Water Fee rates determined?

The Storm Water Fee rate schedule is based on the impervious area of the property or unit that is being billed. Single-family residences are all charged based on one unit, currently $60 per year. The rate for non-residential properties is determined by calculating the impervious surface area on the property and dividing that number by the average impervious surface area for residential property; the result of that calculation determines the quantity of units that parcel is billed.

Who has to pay the Storm Water Fee?

All properties are assessed the Storm Water Fee. Property owners in Chandler pay the Storm Water Fee on their monthly water/wastewater bills.

What is an impervious surface?

An impervious surface is any surface that does not allow rainwater to soak into the ground; such as rooftops, driveways, and sidewalks.

Who is responsible for maintaining the ditches and culverts in Chandler?

It depends on the location of the ditch or culvert. In general, ditches are the responsibility of the owner of the property upon which the ditch is located; property owners are also responsible for any culverts that pass under private driveways or other privately-owned structures, and for any covered ditches or drains. The Town of Chandler is responsible for the maintenance of ditches and culverts that are within the road right of way of a public street that is maintained by the town. All ditches and culverts, however, must meet certain specifications based on natural draining in the area; please contact the Storm Water Department at 812-925-7145 before you replace any drainage structure or make any water flow-altering changes to ditches to ensure it meets all requirements and regulations.

I am experiencing flooding on my property during heavy rains. What can I do?

Certain areas within the Town of Chandler are within a floodplain; these areas are prone to flooding during excessive rain or snowmelt, which causes nearby waterways to overflow into adjacent, low-lying areas. Flooding can also occur in other areas if there are obstructions, overgrowth, trash, or debris in ditches or culverts. You should first check to ensure water is flowing properly on your property by checking for any obstructions in ditches, enclosed drainage pipes, culverts, or other waterways. If clearing away obstructions doesn’t improve the flow on your property, please contact our Storm Water Department at 812-925-7145 to assess possible issues downstream.

How do I get a culvert on my property replaced?

Culverts that don’t cross under public streets or roads are the responsibility of the property owner. If you have a culvert that you believe needs to be replaced, please call our Storm Water Department at 812-925-7145 to come out and assess the situation. If the culvert is your responsibility to maintain, you will be responsible for its replacement, as well. The Storm Water Manager will be able to help you determine the proper specifications for replacement.

Can I enclose an open ditch on my property?

In many cases, yes; there are state regulations regarding the flow of storm water, and any structures that affect that flow. You will need to contact the Storm Water Department at 812-925-7145 to discuss your options and determine whether it is feasible. Please be aware that the Town of Chandler does not maintain any closed ditch systems; the costs associated with installation and maintenance of such systems are the responsibility of the property owner.

Will the Town of Chandler clean out my closed ditch system if there is a blockage or replace it if there is a break?

No; the responsibility of maintenance and repair belongs to the property owner. If there is a maintenance or repair issue with a closed ditch system, the Storm Water Manager may contact the property owner to get it addressed. If the system isn’t maintained or repaired in a timely manner, the Town of Chandler may step in to rectify the problem at the expense of the property owner. It is always best to complete routine inspection and maintenance of your system to help prevent major issues.

How do I report a broken or missing storm drain grate?

Broken or missing grates may cause pollution and obstruction of the storm drain system, and should be reported to the Street Department by calling 812-925-6213.

Parks

Is a fishing license required to fish in the lake at the Town Park?

Yes. Adults ages 18 and older are required to carry a fishing license issued by the State of Indiana to fish on public property. Children under the age of 18 can fish without a license.

Do I have to rent the shelter house at the Town Park or Sports Park to use it?

Although rental is not required, it is the only way to guarantee exclusive use of the shelter house at either park. At the Town Park, there are a couple of individual picnic tables under stand-alone shelters near the lake that are available on a first come, first served basis. Both large shelter houses can be rented for $10 per day; guidelines, details, and rental application information can be found on our Park Rentals page.

Does Chandler have a rental facility that’s available for weddings, receptions, or large gatherings?

Yes. The Chandler Community Center has a capacity of 290. The center’s fully-equipped kitchen opens to the large banquet room with a large pass-through counter. A separate meeting room can accommodate smaller gatherings, meetings, or conferences, with a capacity of 40. The gazebo situated atop a grassy slope to the south of the center is often used as a setting for an intimate, outdoor wedding. Find out more about rental options, pricing, and policies by visiting our Park Rentals page.

I recently rented the Community Center. How soon will my deposit be returned?

It may take up to four weeks. Following rental of the Chandler Community Center, the facility is inspected. Assuming rental policies were followed and there is no damage to the facility, a refund request is submitted to the Chandler Town Council for approval at the board’s next regularly scheduled meeting. Refunds are issued following council approval.

How do I report a maintenance issue at one of the Chandler parks?

Please contact the Chandler Department of Parks & Recreation by Email, by phone at 812-925-6882, or in person at the Chandler Town Hall, 417 E. Jefferson Avenue.

Planning & Zoning

Is a permit needed for a fence?

Yes. A permit is required for erecting any fence on property located within the Town of Chandler; the fee is $30. Download the Building/Improvement Permit Application or obtain one at the Chandler Planning & Zoning Department, located at 417 E. Jefferson Avenue.

When do I need a building permit?

A building permit is required if you are planning to construct a new building or make a change to your property or building within the Town limits of Chandler. Check out our Permit Fees to determine which improvements require a permit. If you are still unsure if a building permit is required, or have any questions, please call our office at 812-925-7145.

How do I obtain a building permit?

You can download permit applications and find other information on our Planning & Zoning Forms page, or request an application at our office, located within the Chandler Town Hall at 417 E. Jefferson Avenue. The completed application, along with all required supporting documentation and applicable fees, must be submitted to the Planning & Zoning Department office. Business hours are Monday through Friday from 8 a.m. to 4 p.m.

How long will it take for building permit approval?

Once you submit the appropriate documentation and applicable fees, the Planning Commission Executive Director can approve the permit. If for some reason it needs to go before the Planning Commission, it could take up to a month for approval. The Planning Commission meets the second Monday of each month.

What is required after building permit approval?

Once your permit has been approved, you may begin construction. You will need to contact the Planning Commission Executive Director for the required inspections through the duration of construction. Upon completion of the project, you will receive a final inspection and, as appropriate, final approval and/or a Certificate of Occupancy

How can I get my property rezoned?

The property owner will need to come to the Planning & Zoning Department at Chandler Town Hall and fill out a Petition to Rezone. The fee is $200 per lot and must be paid at the time of application.  The Planning and Zoning Department will evaluate the request, and a final decision will be made at the next appropriate Planning Commission meeting.

Do I need a building permit to install a pool?

Yes. The permit fee for an in-ground pool is $75. Above ground pools that have water deeper than 36 inches also require a Building/Improvement Permit; the permit fee is $30. All pools require a fence be installed. An inspection fee is included in the price of both types of permits.

What is an easement?

An easement is the legal right of use and/or entry onto someone else’s property for a limited purpose. A couple of common types of easements include: a neighbor having the right to a driveway that is actually situated on your property, or a utility’s right to maintain buried or overhead utility lines across your property.

How do I determine if there are any easements on my property?

Any easements should be listed on your property deed. Access to property records is available through the Warrick County Recorder’s Office. Chandler Utilities has easements for its water and wastewater utilities, and may be able to give you a general idea of any easements utilized by our utilities on your specific property; you may contact the Utilities Maintenance Facility at 812-925-6213 or by Email.

General

In which township is Chandler located?

The Town of Chandler is situated within two townships: Ohio and Boon. The townships border in a straight north-south line along the east side of Sixth Street on the north side of Highway 62, and along the western edge of Cambridge Acres Subdivision on the south side of Highway 62. Here is an up-to-date Map of Chandler Townships.

What are the corporate boundaries for the Town of Chandler?

The Town of Chandler is loosely bounded to the north at Les Drive, to the south at Gardner Road, to the west near Castle Garden Road, and to the east at Old Plank Road. Here is an up-to-date Map of Chandler.

What public schools are in Chandler’s school district?

Chandler residents attend Chandler Elementary School, and have the option to choose either Boonville Middle School or Castle North Middle School when they are promoted from fifth grade. Whichever middle school you choose will determine which high school you attend: Boonville High School, or Castle High School. All of these schools are within the Warrick County School Corporation district.

Where is the closest Indiana Bureau of Motor Vehicles office?

Chandler does not have its own BMV office. The closest BMV branch is located in Boonville. Find out more on the Indiana BMV website.

Does the town trim trees?

Sometimes, in certain situations. The Chandler Street Department may trim trees and/or shrubs or hire a contractor to do so along road right-of-ways that are causing obstructions of view or traffic impediment; the Storm Water Department may do the same along ditch lines for drainage purposes. The town does not trim trees or shrubs on private property outside of an easement or right-of-way. You can report a problem in a road right-of-way by contacting the Street Department by Email, or by phone at 812-925-6213. Problems with ditches and other natural drains should be reported to the Storm Water Department by Email, or by phone at 812-925-7145.

Does the Town of Chandler require pet owners to license their dogs?

No; however, Chandler does have a leash law that requires pet owners to keep their pets leashed. If you have an issue with a loose pet or stray animal, please contact Warrick County Animal Control by phone at 812-897-6107. Dog bites should be reported by calling 9-1-1. Other nuisances may be reported to the Chandler Police Department by calling 812-925-6898 or through our online Submit a Tip form.

When is a Transient Merchant Permit required?

The Town of Chandler requires a Transient Merchant Permit be obtained by any peddler who engages in or transacts any temporary or transient business. Exceptions to this requirement include sanctioned school activities for Warrick County schools; activities sanctioned by a duly organized church, charitable, civic or community improvement group having a location in Warrick County; auctioneers who are licensed by the State of Indiana; and individuals who grow the goods, wares or merchandise that is sold or offered for sale. Requirements, permit instructions, and further information is available on the Transient Merchant License Application.

Is a permit required to have a yard sale at my home in Chandler?

No, a permit is not necessary. Non-residents interested in setting up a yard sale in town should reference the above question regarding a Transient Merchant Permit.

When is the town’s emergency siren system tested?

The Town of Chandler’s emergency sirens are tested every Saturday at 1 p.m.

Street

How do I report a pothole for repair?

If you notice a pothole or similar street issue that needs repair within the Town of Chandler, please contact our Street Department by calling the Maintenance Facility at 812-925-6213.

Will the Street Department plow my street?

The Town of Chandler does offer snow removal on town-maintained streets, with priority given to major thoroughfares and the snow route. More information and tips can be found on our Snow Removal Fact Sheet.

Does the Town of Chandler offer a curbside recycling program?

Curbside recycling/trash services are available to residents through various private, local companies. Residents have the freedom to choose whichever company offers a plan and rate that suits their needs. The Town of Chandler does have a disposal and recycling Drop-Off Center, which is operated by the Warrick County Recycling & Resource Management District. This satellite site of the district provides additional free recycling of sorted materials and per-bag fees for disposables.

Does the Town of Chandler offer curbside trash pick-up?

Curbside trash/recycling services are available to residents through various private, local companies. Residents have the freedom to choose whichever company offers a plan and rate that suits their needs. The Town of Chandler does have a disposal and recycling Drop-Off Center, which is operated by the Warrick County Recycling & Resource Management District. This satellite site of the district provides additional free recycling of sorted materials and per-bag fees for disposables.

Does the Town of Chandler offer a leaf pick-up program?

Yes. The dates vary from year to year, depending on when the leaves begin to fall. Generally, however, the program begins in November and runs for approximately three weeks. A run-down of this program and specific rules can be found by viewing our Leaf Program.

Does the town offer limb/yard waste pick-up?

The Town of Chandler does not pick up limbs or any type of yard debris from pruning or other routine yard maintenance. Some yard debris may be dropped off at the Chandler disposal and recycling Drop-Off Center, which is operated by the Warrick County Recycling & Resource Management District. Because their policies are subject to change from time to time, it is best to contact them directly to find out what yard waste is currently accepted at the satellite site and what must be brought to the District's Pelzer Road location in Boonville.

Can you drive golf carts or ATVs on Chandler streets?

Yes, with some restrictions. The town issues Golf Cart Permits through the Chandler Police Department, pending inspection and payment of the annual $25 registration fee. For more information, see our Golf Cart Permit.

What is the speed limit in Chandler?

It varies. The speed limit in Chandler is posted on all public roadways. Many roads have a speed limit of 30 MPH; some areas, particularly near the elementary school, have a lower speed limit. The town’s main thoroughfare, Highway 62, has varying speed limits posted, with higher limits on the outskirts of town, and lower limits through the main part of town.

How do I report a street light that has gone out?

Although the Town of Chandler pays for the street light service, the maintenance of street lights and poles are the responsibility of Vectren Energy Delivery, the electric company that provides the service. Any lights that have gone out or lights or poles in need of any maintenance should be reported directly to Vectren: online at http://www.vectren.com/Contact_Us/Contact_Us.jsp, or by phone to 1-800-227-1376; or may be reported to the Chandler Police Department by Email, or by phone at 812-925-6898.

Water

What does the Water Department do?

We provide quality drinking water to nearly 7,000 customers in Warrick County through the operation and maintenance of our Water Treatment Facility, water storage tanks, and distribution system.

Where does Chandler Water get its water?

Our water is drawn from wells that collect groundwater. For more information about groundwater and groundwater quality in Indiana, click here.

How do I report a water main break or leak?

During working hours (7 a.m. to 4 p.m. Monday through Friday), you may call the Maintenance Facility at 812-925-6213; after-hours emergencies will be addressed by our on-call personnel at 812-483-1610.

How do I report a leaking/damaged fire hydrant?

During working hours (7 a.m. to 4 p.m. Monday through Friday), you may call the Maintenance Facility at 812-925-6213; after-hours emergencies will be addressed by our on-call personnel at 812-483-1610.

How do I begin or discontinue water service?

Services may be established or discontinued by contacting our Billing Office at 812-925-6882. Please give us at least one business day’s notice for service requests. Requests for service changes received after 3:30 p.m. will be handled the next business day. 

What are the water tap fees for Chandler Water?

It depends on the type and size of the service. View our Water Tap Fee Schedule for a breakdown of those costs.

What is the purpose of water main flushing?

Flushing the water system by opening up fire hydrants allows us to remove mineral build-up and sediment from our water mains, as well as to ensure water quality throughout the system. Routine flushing is recommended by Federal and State agencies that regulate drinking water quality. Chandler typically flushes our system in April and October; the process generally takes two weeks, and it is advertised beforehand in local newspapers and posted at various businesses and on this website.

What can I expect during water main flushing?

Most customers will only be affected for one day during the two-week flushing period. On the day that flushing occurs in your area, we recommend you minimize water usage to avoid any issues. If you must use your water during the flushing period (typically 7:30 a.m. to 5 p.m.), you may encounter:
  • Low water pressure – This will be temporary (typically no more than a couple of hours), but could be intermittent throughout the day. As the hydrants being flushed pull a higher volume of water than normal from the mains, the pressure drops for customers in the immediate area. If you have experienced a drop in pressure for an extended period of time, please call our Maintenance Facility at 812-925-6213 to ensure there isn’t another issue going on.
  • Rust-colored water – The discoloration is simply a build-up of naturally-occurring iron in the water that has settled in the mains between flushing periods; it is the same build-up that we are attempting to flush out of the system. The water is completely safe and still meets federal and state drinking water standards. Although safe, the discoloration can stain laundry, so it is best to clear out any discolored water from your plumbing lines before additional water use. To clear out your lines, we recommend you run COLD water through your bathtub until it runs clear; this can take up to 20 minutes. If you use hot water while there is discoloration, the discolored water may linger if it gets inside the water heater tank. The same is true if you use a water softening system; bypass your softener to avoid pulling the discolored water into your water softener tank.
  • A hammering noise in your pipes and or milky-looking water – In some instances, air can get into your lines when you turn on a faucet during water main flushing. If this happens, you may experience a hammering noise and/or sputtering, or water that appears cloudy or milky and clears up as it sets. To flush air out of your lines, turn on your cold water in all of your faucets until the water flows freely and/or runs clear; it may take several flushes to clear the line to your toilet.

Why do I have brown or rust-colored water?

Discolored water is caused by a build-up of naturally-occurring iron in the water that settles in the mains between flushing periods. When a disturbance occurs that causes water to flow much faster than normal (such as a water pipe break, water main flushing, or due to use by the fire department for firefighting), it can stir up those settled particles, pushing them through the system. The water is still safe to drink, but it is advised to clear the discolored water from your system so as not to cause staining of laundry and/or issues with water heating, filtering or water softening systems. The best way to flush the discolored water from your pipes is to turn on the cold water in your bathtub or other high-volume faucet until the water runs clear; those with a water softener or whole-house filtration system should bypass their respective system(s) prior to flushing. If your laundry has been stained from the discolored water, please attempt to re-wash them after flushing your lines. Chandler Water does have a product available that will remove most rust stains from light-colored clothing if a second washing doesn’t take care of the issue.

Why does the water look cloudy?

The presence of air bubbles may cause your water to appear white or cloudy. You can identify the problem as air by filling a glass with water. If the cloudiness rises from the bottom to the top of the glass, it is most likely air. This air is caused by seasonal temperature changes in the water and/or water pressure fluctuations in the water distribution system. Air bubbles do not pose a health risk.

What are the white chunks that clog up my faucet screens?

White chunks, flakes, or eggshell-like particles that clog faucet aerators and showerheads are likely a build-up of calcium carbonate from water heater tanks. The problem can be caused by older tanks, water heater tanks that are set to a higher temperature, or tanks that are experiencing dip tube failure. The problem can likely be cleared by flushing the water heater tank, inspecting the dip tube (and replacing, if needed), lowering the temperature on your tank, and cleaning all strainers and aerators. Contact a qualified plumber for additional information.

How do I get my drinking water tested?

Chandler Water meets stringent standards for water quality and continually performs water quality testing in accordance with State and Federal regulations. We are unable to provide testing on an individual basis. You may contact a private laboratory for individual analysis of your water; labs may be found in the telephone book or through an online search.

What is the homeowner’s responsibility versus the utility’s responsibility?

Chandler Water is responsible for our water distribution system, which includes water mains, storage tanks, and service lines up to and including the water meter pit. Homeowners are responsible for their internal water lines, and the service line that connects their internal lines to our water meter pit, up to and including the connection to the meter.

I think I have a water leak, what should I do?

The homeowner is responsible for the pipes within the house, as well as the water service line from the house to the water meter pit. If you can see a leak and know that it is on your side of the meter pit, please call a qualified plumber. If you only suspect a leak and/or find a leak that you are unsure from which side of the pit it is originating, you may contact our Maintenance Facility at 812-925-6213; after-hours emergencies will be addressed by our on-call personnel at 812-483-1610.

How can I shut the water off in an emergency or for repairs?

Every property should have a main valve where you can turn the water off inside your home/building or out in the yard. The main valve is generally located where the water service enters the house/building. You should maintain this valve so it is easily accessed in case of an emergency. If you cannot turn your water off, and need emergency assistance, please call our Maintenance Facility at 812-925-6213 or our on-call personnel at 812-483-1610 outside of normal business hours. Chandler Water maintains a shut-off valve at the meter for such situations. Please note, however, that only Chandler Water employees should access the water meter pit; any damages to the meter pit from unauthorized access will be the responsibility of the property owner.

What is our water pressure normally?

Pressures vary throughout our service area. Most areas maintain a minimum of 40 psi, with pressure generally running between 60 and 80 psi; certain areas may experience pressure as high as 100 psi. All areas meet pressure requirements for providing water service. If you feel your pressure is too high, you may contact a qualified plumber to install a Pressure Regulating Valve (PRV) to help regulate the pressure. If you are experiencing low pressure, troubleshoot possible issues first (see below, Why is my water pressure so low?). If after troubleshooting the problem, you are still experiencing low water pressure, please call our Maintenance Facility at 812-925-6213 to report the problem.

Why is my water pressure so low?

Several things can temporarily cause reduced water pressure in your home:
  • Plugged or restricted screen – If the issue is in a particular faucet, a plugged or restricted screen is likely the cause. Remove the aerator, clean the screen, and replace; or replace the entire aerator with a new one. Showerheads may also need to be cleaned or replaced.
  • Malfunctioning or partially closed water valve in your home – Check any valves to ensure they are working properly; regular maintenance is the homeowner’s responsibility.
  • A maintenance issue with your water softener – If the problem seems to be intermittent and is experienced throughout the home, and you have a water softener system, the water softener is likely the cause. A good way to test this is to put the softener on bypass and run the cold water in your tub for up to 20 minutes. If the issue clears up, you should troubleshoot maintenance issues with your softener. If the issue persists, your bypass valve may not be working properly, and/or you may have another issue causing low pressure. Please Note: Even softener systems that are disconnected can continue to cause problems if they have faulty valves and/or haven’t been properly disconnected. If you’ve attempted to bypass your softener, but your pressure is still low, please call our Maintenance Facility at 812-925-6213.
  • Water main breaks, firefighting, and hydrant flushing can all affect water pressure. If you’ve already checked the above possible causes and have determined the cause to be something else, please call our Maintenance Facility at 812-925-6213 to report the problem.

What are the white deposits on my glasses, pans, and ice cube trays?

The white deposits or dots are calcium and magnesium in our water (hardness). These are naturally occurring minerals and do not pose a health risk. Vinegar does a great job at removing the residue; simply wipe or soak the object. Commercial products can also be used to remove the residue that has built up on glassware.

What is the hardness of Chandler’s water?

The average hardness for Chandler water is 290.7 mg/L, or 17 grains per gallon. The U.S. Environmental Protection Agency classifies anything between 150 and 300 mg/L as “hard” water.

What is hard water?

Hard water is caused by the presence of two naturally occurring elements: calcium and magnesium. The hardness of the water is indicative of how difficult it is to make a lather with soap. The harder the water, the harder it is for soap to lather. The hardness of Chandler water is about 291 mg/L, which is classified as “hard.”

Can I paint the fire hydrant near my home to make it more decorative?

No. The color of our hydrants is designed to allow it to stand out from its surroundings and make it easily identified by firefighters. Also, a three-foot area around the hydrant must be clear at all times to allow for maintenance and ease of use. Utility personnel and firemen are the only authorized individuals allowed to operate a hydrant. Any other user should be reported to our Maintenance Facility at 812-925-6213.

Why are there colored paint marks and flags in my yard?

Colored paint marks on the pavement and/or in the grass (sometimes accompanied by similarly colored flags) indicate the location of underground utilities in areas where some type of digging is to occur. Each color marks a different type of utility: red for electric, yellow for natural gas, orange for telephone or cable TV, blue for water, and green for sewer. White flags or paint may also be used to indicate the dig site. Please be sure not to disturb the markings until the work has been completed.

Who do I call to have my water lines located?

Indiana law dictates that anyone who will be digging on their property for any reason and at any depth must contact Indiana One-Call (811) to request all underground utilities in the area be located. Anyone who causes damage to an underground utility without contacting Indiana One-Call and/or waiting the appropriate amount of time for utilities to respond may be responsible for the cost of repairs to said utility and could face a civil penalty of up to $10,000. Check out the Indiana 811 Fact Sheet to find out more, or visit the Indiana 811 website to use the center's online tools to generate a new locate request. After receiving locate requests from 811, Chandler Utilities marks our water mains and meter pits in the dig area, if applicable. We cannot mark your private water line for a couple of reasons: we don’t always know whether or not your line follows a straight path from where it connects to our meter pit and our mapping system does not include private lines, which are not maintained by the Water Department.

Is Chandler’s water system fluoridated?

There is a very low level of naturally occurring fluoride in our water (0.3 mg/L). Chandler Water does not add fluoride.

Should I buy a water softener?

The choice to buy a softener is an individual one. Although Chandler has naturally hard water, hard water does not pose a health issue. Softeners typically increase the sodium content in the water, a factor that should be considered by people on low sodium diets. If you choose to install a water softener unit, it is important to follow the manufacturer’s maintenance instructions, because improperly maintained units can actually cause water quality problems.

Should I buy a home filtration system?

This is a personal decision. If you are connected to a public water supply, your water already meets federal safety requirements. Most often, water treatment units are used to remove substances that affect the aesthetic qualities of the water. If you choose to install a home treatment unit, it is important to follow the manufacturer’s maintenance instructions, because improperly maintained units can actually cause water quality problems.

Is bottled water higher quality than tap water?

Tap water providers and bottled water providers must meet the same water quality standards. In fact, tap water providers are required to conduct more frequent water quality testing and reporting than bottled water providers. Some consumers prefer the taste of bottled water, and some choose bottled water because they have special health needs.

Who regulates Chandler’s water quality?

The U.S. Environmental Protection Agency in Washington, D.C. sets national drinking water standards to protect public health. These standards are enforced in our state by the Indiana Department of Environmental Management. Depending on the regulation, Chandler submits quality test results to the Division of Drinking Water on a monthly or annual basis to prove that we are providing water that meets all of the standards. All samples are analyzed in state-approved labs. If there were ever a serious water quality problem, the state would immediately be notified and they would oversee our response and corrective actions.

When should I receive my water bill? When is my bill due?

Chandler Utilities bills are mailed out by the sixth working day of each month. Bills are due on the 20th of every month, regardless of whether or not you’ve received your bill in the mail. If you believe you have an amount due on your account, but have not received a bill by the due date, please contact our Billing Office at 812-925-6882 or by Email. Payments must be paid by the 20th to avoid penalties, and must be paid by the 27th to avoid service disconnection. Further information about billing policies and procedures may be found on our Billing Office page.

How do I pay my water bill?

You may pay in person or mail your payment to our billing office: Chandler Utilities, 417 E. Jefferson Avenue, Chandler, IN 47610. If you lost your bill and need to determine the amount due, please call our Billing Office at 812-925-6882. Additional payment options include paying online with credit/debit card or via electronic check, with additional processing fees applicable (see Billing Office page for details). Chandler Utilities also offers automatic withdrawal from your bank account and drive-thru service at the Billing Office. There is also an after-hours drop slot next to the drive-thru window if you are unable to make payment in person during normal business hours, 8 a.m. to 4 p.m. Monday through Friday. More information may be found by visiting our Billing Office page.

I’ve enrolled in the Automatic ACH Payment program. When will ACH payments be pulled from my account?

All ACH payments are debited on the 16th of each month. If the 16th falls on a holiday or weekend, the transaction will occur on the following business day. Find more information regarding the Automatic ACH Payment program, including an enrollment application, here.

Is there an additional fee if my water is disconnected for non-payment?

Yes. You will need to pay a $40 administrative fee in addition to any arrears on the account before water service can be restored.

How long does it take to have my water service turned on or restored?

It will take up to one business day to turn on new water service or restore a disconnected water service from the time all paperwork is completed and all applicable deposits or payments are made.

How is my water bill calculated?

The water bill is based on the size of the water meter installed and the amount of water usage within a given month. Based on the average household water usage (per industry standards) of 3,000 gallons per month and the typical size for a residential meter (5/8”x3/4”), the monthly water bill based on current Chandler Water rates would be $22.24. A minimum water bill would be $20.39 based on the same sized meter. You can find more information about water rates and how they’re calculated here. You can find a comparison of water rates for other systems in our area here.

Why is my water bill estimated?

Chandler Water utilizes an electronic water meter reading system. Most of the time, readings are collected remotely without any issue. There are times, however, when readings cannot be obtained remotely, such as in cases where the meter pit lid is damaged or buried. When we are unable to read meters remotely, we attempt to read them manually. If there is a significant weather event, such as heavy snowfall or below freezing temperatures, or other situation beyond our control that would prevent us from manually reading your meter, Chandler Water will estimate your water usage.

Why is my water bill so high?

Water bills are based on how much water is used. Watering the lawn or garden will increase usage, as will the addition of occupants in the home. Leaks can also lead to an increased water bill. If you have any questions about your bill, please call our Billing Office at 812-925-6882.

How can I save water and save on my water bill?

Practice water conservation in your home. Savings on your utilities bill may be three-fold, since wastewater charges are typically twice the cost of water fees; conserving water means less wastewater is created for treatment. The U.S. Environmental Protection Agency has two resources for water conservation: Green Building – Conserving Water, and How to Conserve Water and Use It Effectively. You might also find information from the Indiana Office of Utility Consumer Counselor helpful: Reduce Your Water Bill.

Will fixing a dripping faucet make that much of a difference on my water bill?

Even a slow drip can add up fairly quickly. To get a good idea of how much water can be wasted from a dripping (or streaming) faucet, check out the American Water Works Association’s Drip Calculator.

How can I identify a Chandler Water employee?

Chandler Water employees drive company trucks that can be identified by the Chandler Utilities emblem on the doors. Most of our field employees dress in uniform high-visibility shirts with Chandler Utilities printed above the breast pocket area. All of our field employees carry identification cards. Under normal circumstances, a Chandler Water employee will not ask to come into your home for maintenance issues that you haven’t specifically brought to our attention. If you have a question about the validity of work being done at your property, feel free to call us at 812-925-6213.

What should I do about frozen water in my pipes?

If you are experiencing frozen water in pipes, please call our Maintenance Facility at 812-925-6213. Occasionally, extreme temperatures and certain conditions could cause water to freeze at the water meter pit. When you call, we will come out to determine whether or not the water is frozen at the meter and if so, take whatever necessary measures to thaw the water. If we determine your water to be frozen within your plumbing, please seek guidance from a qualified plumber on how best to thaw the water to minimize damage and/or potential hazards. The Indiana Office of Utility Consumer Counselor offers some helpful tips for Preventing Frozen Pipes.

Do I need an irrigation meter?

Some customers choose to have a separate meter installed for irrigation purposes. The main benefit is you don’t have to pay sewer charges on the water you use through an irrigation meter. Depending on how much water you use for irrigation or other seasonal purposes (such as filling a pool), it may be economical for you to have an irrigation meter installed. Our Irrigation Meter Fact Sheet should be able to help you determine whether or not an irrigation meter is your best option.

How do I know my meter is accurately reading my water consumption?

Chandler Water has a program to regularly check the meters in the system for accuracy. Meters that are failing almost always slow down; this means higher consumption on your bill is rarely, if ever, caused by a faulty meter. If you have a sudden change in your consumption for no apparent reason, please give us a call. Occasionally, mistakes can be made in the reading and/or billing process; or, you could have a leak or other issue that needs to be addressed.

Can I put a brick in my toilet tank to conserve water?

Yes, it is possible to save on water consumption by displacing some of the water used for flushing. Since bricks can crumble and damage the flushing mechanism, it’s probably a better idea to use a plastic or glass container; experiment to see if the remaining volume of water will adequately flush water down the toilet.

I’m concerned about lead in my drinking water. What can I do?

According to the U.S. Environmental Protection Agency, lead is rarely found in source water, but enters tap water through corrosion of plumbing materials. Homes that are 25 years old or older are more likely to have plumbing materials that could leach lead. Chandler Water tests for lead in our drinking water; our latest testing reports show 0.0005 parts per million. The EPA provides Tips for Reducing Lead in the Drinking Water.

Who can access my water meter pit?

Chandler Water employees should be the only persons accessing the water meter pit that services your property. Customers can help by keeping the top of the meter well closed, clear of obstructions, and not allowing damage to the top area. If you notice damage or other issues pertaining to the meter pit, please call our Maintenance Facility at 812-925-6213 to report the issue. If you have a water emergency (broken pipes, major water leak, etc.) and need the water shut off at the meter, please call 812-925-6882 or 812-483-1610 to request the meter be shut-off for emergency repairs.

Does Chandler Water guarantee service for critical users?

Chandler Water maintains a critical water user list. This list is maintained in order to contact medical facilities and customers with medical concerns that require an uninterrupted, uncorrupted water source. To insure the list is current, any business or customer who falls in this category should contact us at 812-925-6213 with their name, address, and a phone number in the event a situation should occur that would jeopardize the water service.

Wastewater

What does the Wastewater Department do?

We are responsible for maintenance and repair, as well as new construction, of the wastewater collection system in the Town of Chandler. In addition, we operate the Wastewater Treatment Facility, which cleans the raw wastewater collected through the system before releasing it into a tributary of Stollberg Ditch.

Where is the wastewater treated?

The Town of Chandler operates the Wastewater Treatment Facility at 101 Constitution Court in Chandler.

How are the town’s wastewater lines maintained?

Video/DVD recording equipment is used in the lines to observe potential problems, such as root growth, grease buildup, or failing pipe. Flushing and high pressure cleaning equipment is used to remove grease and roots from lines.

Who do I call if I have a problem?

During working hours (7 a.m. to 4 p.m. Monday through Friday), you may call the Maintenance Facility at 812-925-6213. If you have a wastewater emergency and it is after-hours, contact our on-call personnel at 812-483-1610.

What does the Wastewater Department do when I have a problem?

We will come out to your location to evaluate the problem. If we determine the problem to be our responsibility, we will fix it. If we determine the problem to be your responsibility, we will let you know and offer recommendations, if possible, on how to address the issue.

What is the homeowner’s responsibility versus the town’s responsibility?

The town is responsible for our wastewater collection system, which includes the main sewer lines that carry wastewater to our treatment facility. Homeowners are responsible for their internal wastewater lines, and the lateral line that connects their internal lines to our main line all the way up to and including the tap. Please be aware that some homeowners’ laterals cross under roadways to connect with the town’s sewer mains. Please note that all new and replacement taps must be inspected by our technicians before completion.

Why do I have a sewer smell in my house and what can I do about it?

A sewer smell is caused by wastewater gases coming into your house, most likely because of a dry “P” trap. You can fix a dry “P” trap by simply running water into drains that may not be in use regularly or may have gone dry. Don’t forget to check basement and other drains that may get little use. Sewer gas may be harmful if breathed over a period of time. If you have adequately watered all of your drains and the odor continues to be a problem inside your home, we suggest you call a qualified plumber. If the plumber evaluates the situation and determines the source to be outside of the home, you may contact the Maintenance Facility at 812-925-6213.

What can I do to help lessen the chances of having a wastewater problem?

Most sanitary wastewater backups or overflows are caused by fats, oils, or grease being rinsed down the sink drain. Residents can prevent this by disposing of fats, oils, and grease in the garbage and by avoiding the use of the garbage disposal, as vegetables, butter, and meat scraps deposit grease and solids that can create blockages. Fats, oils, and grease harden when they go down the drain and clog pipes in the same manner that cholesterol clogs arteries in humans. Scrape food waste from plates and pans into the garbage, and let melted oils used for cooking solidify in a container before placing them in the garbage. Sanitary wastewater backups and overflows are also caused by roots or collapsed service pipes. Know where your private lateral is located and avoid planting trees and shrubs near it. Roots can creep into the sewer pipe joints and eventually cause a blockage. The best way to remove roots is to call a qualified plumber. The service pipe may need to be replaced if the pipe is cracked or collapsed.

What is the purpose of the manhole in my yard?

The manhole is used for access to the wastewater system for maintenance. The area around the manhole should remain clear from obstructions, including fencing, structures, and intrusive landscaping.

What should I do if I see someone pouring something into a manhole or catch basin?

Call the Chandler Police at 812-925-6898 or the Warrick County Sheriff’s Department at 812-897-1200 because it is illegal to pour anything into a manhole or catch basin.

What should I do if I believe wastewater is overflowing into the street or out of a manhole?

During working hours (7 a.m. to 4 p.m. Monday through Friday), you may call the Maintenance Facility at 812-925-6213; after-hours emergencies will be addressed by our on-call personnel at 812-483-1610.

What is I&I (inflow & infiltration)?

I&I is the water that enters a sanitary wastewater system as the result of direct connections or infiltrations that allow storm water or snow melt to enter the system. Chandler’s wastewater collection system does not include any storm water sewers and drains; as such, it is illegal to connect gutters, sump pumps or any other draining systems into the sanitary wastewater system.

Who do I call to have my wastewater lines located?

Indiana law dictates that anyone who will be digging on their property for any reason and at any depth must contact Indiana One-Call (811) to request all underground utilities in the area be located. Anyone who causes damage to an underground utility without contacting Indiana One-Call and/or waiting the appropriate amount of time for utilities to respond may be responsible for the cost of repairs to said utility and could face a civil penalty of up to $10,000. Check out the Indiana 811 Fact Sheet to find out more, or visit the Indiana 811 website to use the center's online tools to generate a new locate request. After receiving locate requests from 811, Chandler Utilities marks our sewer mains and manholes in the dig area, if applicable. We cannot mark your private sewer lateral for a couple of reasons: we don’t always know whether or not your line follows a straight path from where it connects to our main and our mapping system does not include private lines, which are not maintained by the Wastewater Department. If you are having a sewer issue on your property pertaining to your lateral and your plumber or contractor has an issue with locating your tap or needs other assistance from our wastewater collection technicians, you may call our Maintenance Facility at 812-925-6213. All new and replacement taps must be inspected by our technicians before completion.

How can I identify a Chandler Utilities employee?

Chandler Utilities employees drive company trucks that can be identified by the Chandler Utilities emblem on the doors. Most of our field employees dress in uniform high-visibility shirts with Chandler Utilities printed above the breast pocket area. All of our field employees carry identification cards. Under normal circumstances, a Chandler Utilities employee will not ask to come into your home for maintenance issues that you haven’t specifically brought to our attention. If you have a question about the validity of work being done at your property, feel free to call us at 812-925-6213.

How do I apply for a new wastewater connection?

Sewer tap permits are issued by the Utility Billing Office. You may download the application here. Connection fees are available here. Bring your completed application and payment to the Utility Billing Office at 417 E. Jefferson Avenue during regular business hours: Monday through Friday from 8 a.m. to 4 p.m. For additional questions or concerns regarding the application process or billing, call 812-925-6882; for questions or concerns pertaining to the actual tap, site, connection or wastewater mains, please call the Maintenance Facility at 812-925-6213.

Is it okay to dump grease down my house drains?

No. Dumping grease down your house drains will cause grease buildup in your drain lines. Some people believe that if you mix hot water with the grease, it will not clog your lines. While this practice may not clog the lines in your immediate house, by the time the grease gets to your lateral, it will have cooled enough to build up in your lateral. Keep in mind, you are responsible for the maintenance of your lateral, and calling out a plumber for this type of maintenance can be very expensive.

What items shouldn’t be flushed down the toilet?

Flushing plastic items and other non-biodegradable material, such as personal hygiene or baby wipes, Swiffer or similar cleaning pads and wipes, feminine hygiene products, etc., causes problems in wastewater lines. The material can get hung up in your line and cause blockages. If the material does make it through the wastewater collection system, it can cause problems at the wastewater treatment facility. Medications also should not be flushed down the toilet, since chemicals in medicines can damage the wastewater treatment process and possibly end up in the environment. Warrick County Recycling and Resource Management District hosts a semiannual medication collection event, during which expired and unused over-the-counter and prescription medicines are collected for incineration. Medication collections coincide with the district’s Household Hazardous Waste Day. The Chandler Police Department serves as an unwanted medication collection drop-off point for those who are unable to store the medications until the semiannual event; simply bring your expired or unused medicines to the Chandler Police Department, located at 417 E. Jefferson Avenue, during normal business hours.

What is a cleanout?

A cleanout is an access point to the service lateral. It is usually a white PVC pipe with a cap located outside the home. The cleanout may be used by the Chandler Wastewater Department to camera or identify a problem area on the right-of-way or utility easement. It is the responsibility of the property owner to keep all cleanouts in good working condition and water-tight.

What is a backflow preventer?

A backflow preventer is a means or mechanical device designated to prevent wastewater from backing up into your home, particularly in a basement or other lower level drain which may sit below the wastewater main. Maintenance of the backflow preventer is the responsibility of the homeowner.

When should I receive my wastewater bill? When is my bill due?

Chandler Utilities bills are mailed out by the sixth working day of each month. Bills are due on the 20th of every month, regardless of whether or not you’ve received your bill in the mail. If you believe you have an amount due on your account, but have not received a bill by the due date, please contact our Billing Office at 812-925-6882 or by Email. Payments must be paid by the 20th to avoid penalties, and must be paid by the 27th to avoid water service disconnection. Further information about billing policies and procedures may be found on our Billing Office page.

How do I pay my wastewater bill?

You may pay in person or mail your payment to our billing office: Chandler Utilities, 417 E. Jefferson Avenue, Chandler, IN 47610. If you lost your bill and need to determine the amount due, please call our Billing Office at 812-925-6882. Additional payment options include automatic withdrawal from your bank account and drive-thru service at the Billing Office. There is also an after-hours drop slot next to the drive-thru window if you are unable to make payment in person during normal business hours, 8 a.m. to 4 p.m. Monday through Friday. More information may be found by visiting our Billing Office page.

I’ve enrolled in the Automatic ACH Payment program. When will ACH payments be pulled from my account?

All ACH payments are debited on the 16th of each month. If the 16th falls on a holiday or weekend, the transaction will occur on the following business day. Find more information regarding the Automatic ACH Payment program, including an enrollment application, here.

How is my wastewater bill calculated?

The wastewater bill is based on the size of the water meter installed and the amount of water usage within a given month. Rates also vary depending upon if the service address is within the town limits of Chandler or outside the corporate boundaries. Based on the average household water usage (per industry standards) of 3,000 gallons of water per month, current Chandler Utilities rates would have a wastewater bill of $59.29 for a residence within the town limits (assuming a 5/8x3/4-inch meter, which is typical for homes throughout our system). Following the same specifications, the wastewater bill would be $63.79 for a residence located outside of the Town of Chandler. You can find more information about wastewater rates and how they’re calculated here.

Why is my wastewater bill higher than my water bill?

The charge for wastewater per gallon cannot be equated to the charge for water per gallon. The cost of delivering, treating, and processing for reclaimed purposes is not equal to pumping and treating ground water. Also, Chandler Utilities has twice as many water customers as there are wastewater customers, so the cost for wastewater collection and treatment is divided among fewer people, driving costs higher per customer.

How can I save money on my wastewater bill?

Simply put: use less water. Since wastewater charges are based on metered water usage, conserving water will provide savings on your wastewater and water bill. The U.S. Environmental Protection Agency has two resources for water conservation: Green Building – Conserving Water, and How to Conserve Water and Use It Effectively. You might also find information from the Indiana Office of Utility Consumer Counselor helpful: Reduce Your Water Bill.

Will fixing a dripping faucet make that much of a difference on my utilities bill?

Even a slow drip can add up fairly quickly – and since wastewater bills are based on water usage, the savings from fixing a drip could be significant when you add together water and wastewater charges. To get a good idea of how much water can be wasted from a dripping (or streaming) faucet, check out the American Water Works Association’s Drip Calculator.

If I water my lawn or fill my pool, will I be charged for the water usage on my wastewater bill or can I get a credit?

Chandler Utilities does not offer a credit for households that use the water from a household meter for irrigation or other purposes in which the water is not discharged into the sanitary sewer system. There are companies that provide water hauling for pools, but it may not be any less expensive than just using your hose and paying for the wastewater portion of the water used for this purpose. Our current rates would add $10.13 per 1,000 gallons of water usage to your monthly wastewater bill for residents (this is the wastewater portion only, as you would also have an additional fee for the water); the additional cost would be $11.63 per 1,000 gallons of water usage for wastewater billing on customers living outside the Town of Chandler. If you anticipate a lot of usage for irrigation or other purposes, we recommend you have an irrigation meter installed. Irrigation meters allow customers to use water for seasonal purposes without being charged for wastewater treatment. For more information on irrigation meters, click here.

Can I discharge water from my swimming pool into the sewer?

No. Highly-chlorinated and/or chemically-treated water that is discharged into the wastewater collection system is considered a “slug dumping” and is illegal. Pools that have an overflow drainage system also cannot be connected to or discharged into the system because that is considered I&I, which is also illegal. Pool water must be dechlorinated before being discharged into the nearest ditch or storm drain, according to Storm Water regulations, which can be found here.