Billing & Accounts

401 E. Lincoln Avenue
Chandler, IN 47610
(812) 925-6882 | Email
Hours: Monday-Friday, 8 a.m. – 4 p.m.

The Chandler Utilities Billing Office handles all accounting and billing for the water and wastewater utilities owned and operated by the Town of Chandler. Our service area extends beyond the town’s boundaries and encompasses parts of Ohio, Campbell and Boon Townships in Warrick County.

As a municipally owned and operated utility, all rates and fees are established by local Municipal Code. Changes in water rates and charges must be approved by the Indiana Utility Regulatory Commission. The IURC also has oversight on all rates and fees for the wastewater utility.

In addition, the Billing Office manages collection of the town’s Storm Water Management Fee. More information about this fee and its purpose is available on the Storm Water page.

Billing Office policies, procedures, rates, and applications are available below. Additional information may be found on our FAQ page, or by visiting the related links listed below.

Payment and Account Information

Paying your bill

Chandler Utilities offers several options for bill payment:

Online. Click here to pay by debit or credit card. Pay online using a debit/credit card or via electronic check through our third-party vendor, Official Payments Corporation. You will be required to provide your email address to allow for payment verification. Additional processing fees, paid directly to Official Payments Corporation (the Town of Chandler does not receive any portion of this processing fee) are as follows:
- Debit Card: Visa, MasterCard – $1.73
- Credit Card: Visa, MasterCard, Discover – $3.97
- E-Check – $2.82
- Please Note: Payments made by credit card must be paid before midnight on the due date; any payments received after midnight may be subject to penalties or disconnection of service.

By mail. Check or money order payments may be mailed to: Chandler Utilities – Billing, 401 E. Lincoln Ave., Chandler, IN 47610.
In person. Payments are accepted during regular business hours inside our Billing Office, or at our drive-through payment window on the west side of the building. After hours, a payment drop box is accessible next to the drive-through window for your convenience.
Automatic payments. We provide a free ACH service that will automatically deduct the amount of your monthly bill from your checking or savings account on the 16^th of each month; a copy of your bill will still be mailed to you each month. Automatic payment application and enrollment instructions may be found here.
Paperless Billing. You can receive your monthly statement electronically. Email the Billing Office to setup this option.

Water & Wastewater Rate Information

Fees for water and wastewater services:

Establishing/Transferring an Account

New accounts and transfers must be handled in person at the Billing Office.

New or existing customers wishing to transfer service to a new location are required to complete the New Service Application and bring it, along with a valid picture ID, with them to establish service. Rental customers are also required to show a copy of their lease or rental agreement; homeowners are also required to show a copy of the purchase agreement or closing disclosures. Separate deposits are required to establish water and wastewater services – find out more here.

Water & Wastewater Taps

New connections to the water and/or wastewater systems must be purchased in person at the Billing Office.

Water taps. Please complete the Water Tap Application and bring it, along with the applicable amount according to our Water Tap Fee schedule, to the Billing Office at 401 E. Lincoln Ave., Chandler, IN 47610. Please allow approximately two weeks or more for the service to be set once the application has been turned over to the Maintenance Facility.
Wastewater taps. Please complete the Wastewater Tap Application and bring it, along with the applicable amount according to our Wastewater Tap Fee schedule, to the Billing Office at 401 E. Lincoln Ave., Chandler, IN 47610. Wastewater Permits are issued at the time of payment; applicant is responsible for calling the Maintenance Facility at 812-925-6213 to have the sewer connection inspected at the time of installation.

Billing Adjustments

Adjustments for water leaks are only given for the wastewater portion of the bill, according to the following rules:

Adjustments are only available if the excess water did not enter the wastewater collection system to be treated.
Adjustments will not be given below the average usage.
The Application for Adjustment must be received within three months of the occurrence and include all required information and attachments.
No adjustments are available for watering your lawn or filling your pool. We do, however, offer the choice of a second water meter for irrigation purposes that does not include wastewater charges. Check out our Irrigation Meter Fact Sheet for additional information.

Billing Policies

Here’s what you can expect to find on your monthly Chandler Utilities bill:

Sample Bill.
Billing dates. Water meters are read on the 22nd of the calendar month, with water and wastewater bills mailed out within a week of the read date.
Due dates. Payments are due on the 20^th of each month, or the next working day if the 20^th falls on a weekend or Town-observed Holiday.
Penalties. Penalties are assessed after the due date – the 21^st of each month or the second working day after the 20^th if the 20^th falls on a weekend or Town-observed Holiday. Late fees are 10% of charges on wastewater; 10% on the first $3 and 3% on the balance of charges on water; and 10% of charges on storm water.
Disconnection. If payment is not made by 4 p.m. on the 28^th of the month billed, your services may be disconnected. There is a $40 administration fee for all accounts that are disconnected. The outstanding balance, along with the $40 fee, must be paid before service will be reactivated. If services are disconnected, reconnection may take up to 24 hours from the time the account is paid in full.