Water Rates & Applications

As a municipally owned and operated utility, all rates and fees are established by local Municipal Code. Changes in water rates and charges must be approved by the Indiana Utility Regulatory Commission.

Water Rate Information

Fees for water service.

• Water Rates

Establishing/Transferring an Account

New accounts and transfers of service are handled by our Billing Office.

New or existing customers wishing to transfer service to a new location are required to complete the New Service Application, and present a valid picture ID at the time of application. Rental customers are also required to show a copy of their lease or rental agreement. All accounts are charged a deposit for establishing water service, with the amount dependent upon whether you own or rent the property and the size of the water meter installed at the property – find out more here. Submit all applicable materials to the Billing Office at 401 E. Lincoln Ave., Chandler, IN 47610; or by Email.

Water Taps

New connections to the water system must be purchased through the Billing Office.

Please complete the Water Tap Application and submit it, along with the applicable amount according to our Water Tap Fee schedule, to the Billing Office at 401 E. Lincoln Ave., Chandler, IN 47610; or by Email. Please allow approximately two weeks or more for the service to be set once the application has been turned over to the Maintenance Facility.

Billing Policies

Here’s what you can expect to find on your monthly Chandler Utilities bill:

• Sample Bill.
• Billing dates. Water meters are read on the 22nd of the calendar month, with water and wastewater bills mailed out within a week of the read date.
• Due dates. Payments are due on the 20^th of each month, or the next working day if the 20^th falls on a weekend or Town-observed Holiday.
• Penalties. Penalties are assessed after the due date – the 21^st of each month or the second working day after the 20^th if the 20^th falls on a weekend or Town-observed Holiday. Late fees are 10% on the first $3 and 3% on the balance of charges on water.
• Disconnection. If payment is not made by 4 p.m. on the 28^th of the month billed, your services may be disconnected. There is a $40 administration fee for all accounts that are disconnected. The outstanding balance, along with the $40 fee, must be paid before service will be reactivated. If services are disconnected, reconnection may take up to 24 hours from the time the account is paid in full.

Additional information about Billing Office policies and procedures is available on our Billing & Accounts page. You may also find answers to frequently asked questions by visiting our FAQ page.